Refund policy
At Vaxolia, we take pride in delivering healthy, vibrant plants and beautiful floral arrangements to your doorstep. We understand that purchasing plants online requires trust, and we're committed to ensuring your complete satisfaction.
Our 14-Day Happiness Guarantee
We stand behind the quality of every plant and flower arrangement we sell. If your order arrives damaged, defective, or in poor condition, we offer replacements or full refunds within 14 days of delivery.
Eligibility for Returns & Refunds
• Damaged or Defective Plants: If your plant arrives damaged, wilted beyond recovery, or clearly unhealthy, contact us immediately with photos. We'll issue a full refund or replacement at no additional cost.
• Incorrect Items: Received the wrong plant or arrangement? We'll send the correct item immediately and provide a prepaid return label for the incorrect product.
• Lost in Transit: If your order doesn't arrive within 20 business days of shipping, we'll issue a full refund or reship your order free of charge.
Non-Returnable Items
For the health and safety of our plants and customers, we cannot accept returns on: • Live plants that have been in your care for more than 48 hours • Plants showing damage due to improper care after delivery • Gift cards and digital products • Sale items marked as final sale
How to Request a Refund
-
Email us at contact@vaxolia.store within 14 days of delivery
-
Include your order number, photos of the issue, and a brief description
-
Our team will review your request within 24-48 hours
-
Approved refunds are processed to your original payment method within 5-7 business days
Care Support
We believe in setting you up for success. If your plant is struggling after delivery, contact us for care advice before requesting a refund—we're here to help you and your plant thrive.